BridgeStation Account - I keep getting the 'security answer not correct' message when resetting my password

The security/memorable answer is the final step in resetting a password after a forgotten password request or scheduled password refresh. The Reset Password page displays a Memorable Answer Hint to assist with recall.

The answer is case sensitive. So for the example below if my answer to the question is: Grove Park the following will not be accepted:
  • grove park
  • Grove park
  • Grove Pk

 

If you still can't access BridgeStation please contact the BridgeStation Help Desk: tickets@bridgestation.co.uk